What are the return conditions?
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received your package. However, the products should be returned unused and in their original packaging. When returning articles, please make sure to include the e-mail as we need it to process the returned goods. Please e-mail us your return request here
How can I return my order?
If you wish to return the products, you need to inform us here or mail (La Roche Clothes, Dijkleger 73, 4131 MA Vianen, The Netherlands) of the decision to withdraw from the contract, by means of a clear statement (e.g. in writing by post or email). For this purpose, you can use the model form for withdrawal hereunder, but this is not obligatory:
Model form for withdrawal (only fill in this form and return it when you wish to revoke the agreement).
To: LA ROCHE CLOTHES Dijkleger 73, 4131 MA Vianen, The Netherlands,
I/We* hereby inform you, that I/we* revoke our agreement concerning the sale of the following products: [state product]* the delivery of the following digital content: [state digital content]*
the provision of the following service: [state service]* Ordered on*/received on* [order date for services or date of receipt for products] [Name consumer(s)] [Address consumer(s)] [Signature consumer(s)] (only when this form is submitted on paper)
* Cross out what is not applicable or fill in what is applicable.
Send the return items with the completed return form to:
Roch Design / La Roche Clothes
Dijkleger 73
4131 MA Vianen
The Netherlands
Please make sure that you inform us before the end of the withdrawal period, which expires 14 days after the day on which you, or a third party appointed by you, physically received the products.
Can I exchange my product for a different item or size?
We cannot exchange products, if you would like a different size or product you can place a new order.
How long does it take to get a refund?
We strive to process your refund within five business days counting from the day we receive the products. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that - depending on the payment platform - it can take up to 5 business days for the money to be on your account.
When all items of your order are returned to us, Please note that costs of return shipment are not refunded.
Can I cancel or change my order?
Cancelling or changing an order is not possible. After an order is confirmed, the packing and shipping process starts immediately so we are not able to make changes. Of course after receiving your order, you can return it within 14 days.
Important information concerning special promotions and conditions:
*Promotion free Ushuaïa track pants gift - only valid under following conditions:
- With online purchases above 100 euros
- One free pants per customer and order
- Only valid on shown model of image
- As long as stock lasts
- This promotion only applies in the event of a definitive (non-revoked) purchase of the goods
- In the event of revocation of the purchase, which means that the value of the order is less than 100 euros, the promotion will lapse and the customer agrees to return the trousers as well.
Concerning Returns we refer to Article 7 in our Terms & Conditions:
ARTICLE 7 – RIGHT OF WITHDRAWAL
1. Subject to the provisions of the Terms and Conditions, the consumer is entitled to withdraw from the agreement with us within a period of 14 calendar days without indication of reasons. The right of withdrawal ends 14 calendar days after the day on which the consumer, or a third party other than the carrier and designated by the consumer, acquires material possession of the products.
2. To comply with the withdrawal period, the consumer needs to send us the notification of exercise of his withdrawal right, as mentioned in this article, before the end of the withdrawal period. The consumer shall immediately return the products to us (La Roche Clothes, Pakketboot 13C, 3991 CH Houten, The Netherlands) or, in any case, not later than 14 calendar days after the day on which the decision to withdraw from the contract was notified to us. The consumer is on time if the products are returned before the end of the period of 14 calendar days.
3. During the aforementioned period of 14 days, the consumer will handle the product and the packaging with due care. The consumer will only remove the packaging or use the product insofar as necessary in order to assess whether he/she wishes to keep the product.
4. In order to exercise the right of withdrawal the consumer needs to inform us (by e-mail (hello@popcultr.com) or mail (La Roche Clothes, Pakketboot 13C, 3991 CH Houten, The Netherlands) of the decision to withdraw from the contract, by means of a clear statement (e.g. in writing by post or email). For this purpose, the consumer can use the model form for withdrawal hereunder, but this is not obligatory:
Model form for withdrawal
(only fill in this form and return it when you wish to revoke the agreement). To: LA ROCHE CLOTHES Pakketboot 13C, 3991 CH Houten, The Netherlands
I/We* hereby inform you, that I/we* revoke our agreement concerning the sale of the following products: [state product]* the delivery of the following digital content: [state digital content]*
the provision of the following service: [state service]* Ordered on*/received on* [order date for services or date of receipt for products] [Name consumer(s)] [Address consumer(s)] [Signature consumer(s)] (only when this form is submitted on paper) * Cross out what is not applicable or fill in what is applicable.
5. For some products however, the right of withdrawal is excluded due to the nature of the products. This is the case for products:
that have been realised by us in accordance with the consumer’s specifications;
that are clearly personal in nature;
that can quickly perish or become obsolete.
6. When and if returning products, the following terms and conditions apply: we only process returns when the order is returned to us in saleable condition, in original packaging and in a sturdy return box;
for products which are damaged or show signs of use or other damage inflicted by the consumer, we retain the right to refuse the return or to charge for the damage.
7. If the consumer opts to exercise the right of withdrawal, then the consumer will bear the costs of the return shipment.
8. If there is, in any way, a decrease in the value of the returned product, we reserve the right to hold the consumer liable and claim damages for any decrease in value of the products resulting from the use of the products by the consumer that goes beyond what is necessary to determine the nature, characteristics and of the products.
9. If the consumer withdraws from the agreement in accordance with this article, we will reimburse the amount paid by the consumer as soon as possible and not later than 14 days after we are informed of the decision of the consumer to withdraw from the contract. We will however not reimburse the costs of delivery if the consumer has explicitly opted for a different method of delivery than the cheapest standard delivery offered by us. We may decide to withhold with reimbursement until we have received all returned products, or until the consumer has shown that the consumer returned the products, whichever occurs first.